Tickets

#About Tickets

This is a screen in BSuit Smart (mobile & devices), in the “Employee self-service” area. It is used by employees. What appears depends on your sign-in, role and the data available to you.

#Buttons and actions

The screen offers these actions. Some appear only in certain situations, for example after a step is complete:

1. New ticket

#Device features used

This screen uses:

1. Works with a saved queue when the connection drops; queued work is sent when you are back online.
2. Refreshes its data (pull down to refresh, or automatically).

#Data it uses

For support staff: this screen talks to these BSuit services.

1. /api/service-support/my-tickets
2. /api/service-support/ticket-statuses
3. /api/service-support/ticket-priorities

#If something is missing or fails

1. Nothing loads: check the device is online and that you are signed in to the right account.
2. An action is missing: it may need a role you do not have; ask your administrator.
3. A message appears: note it, the screen name and what you were doing, then contact support (never send passwords or PINs).

#Observed on the web app

On 2026-09-22 this screen was opened in the BSuit Smart web app signed in as the demo employee account. It loaded with data and no errors, and showed text such as: “Back Leave Retry Apply”, “Back Leave”, “Pending”, “Approved”.

#About this guide

This guide was generated from the screen’s source code: it lists the text, inputs and actions the code contains. It has not been reviewed by a person against a running device.