Admin Account Picker

#About Admin Account Picker

This is a screen in BSuit Smart (mobile & devices), in the “Campus (student, teacher, parent)” area. It is used by students, teachers and parents. What appears depends on your sign-in, role and the data available to you.

#Fields you fill in

These inputs are on the screen (some may only appear in a pop-up form):

1. Reason for access
2. For example: support investigation
3. Search name, email or reference

#Buttons and actions

The screen offers these actions. Some appear only in certain situations, for example after a step is complete:

1. Cancel
2. Continue

#Confirmations

The screen asks you to confirm before:

1. Start read-only view

#Messages you may see

The screen can show these messages:

1. No matching accounts found.

#Data it uses

For support staff: this screen talks to these BSuit services.

1. /api/auth/impersonate/native/targets
2. /api/auth/impersonate
3. /api/auth/impersonate/native

#If something is missing or fails

1. Nothing loads: check the device is online and that you are signed in to the right account.
2. An action is missing: it may need a role you do not have; ask your administrator.
3. A message appears: note it, the screen name and what you were doing, then contact support (never send passwords or PINs).

#About this guide

This guide was generated from the screen’s source code: it lists the text, inputs and actions the code contains. It has not been reviewed by a person against a running device.