AgentGroup — data reference
All 10 fields BSuit stores for AgentGroup (Service & Support), with the record types they refer to.
On this page
#About AgentGroup
AgentGroup is a record type in the Service & Support area of BSuit. This page lists everything BSuit stores for each agentgroup — 10 fields. It is maintained on the “Agent Groups” page.
| Screen | Module |
|---|---|
| Agent Groups | Service & Support |
#Fields
Every field stored for a agentgroup. “Stored as” is the technical field name, useful when talking to support or building reports.
| Field | Stored as | Type | Required | Max length | Refers to |
|---|---|---|---|---|---|
| Code | Code | Text | No | — | — |
| Name | Name | Text | No | — | — |
| Description | Description | Text | No | — | — |
| Manager Id | ManagerId | Text | No | — | — |
| Is Active | IsActive | Yes / No | No | — | — |
| Auto Assign | AutoAssign | Yes / No | No | — | — |
| Id | Id | Text | No | — | — |
| Created At | CreatedAt | Date and time | No | — | — |
| Updated At | UpdatedAt | Date and time | No | — | — |
| Is Deleted | IsDeleted | Yes / No | No | — | — |
#Where AgentGroup is referenced
Other record types point to this one, so changing or removing a record here can affect them:
| Record type | Field |
|---|---|
| AgentGroupMember | Agent Group Id |
| SsChangeRequest | Agent Group Id |
| Ticket | Agent Group Id |
#About this guide
Generated from BSuit’s data model on the date shown under “Seen on a running system”. Field names, types and lengths come from the model itself. References are inferred from field names (a field called “Ledger Id” is treated as pointing to Ledger); the model does not declare relationships, so an inferred link can occasionally be wrong or missing.
About this guide
- Status
- Partially reviewed
- Application
- BSuit ERP
- Audience
- Administrators, analysts and support staff
- Owner
- BSuit documentation team
- Reviewer
- Not yet reviewed
- Last verified
- Never
- Checked against
- Generated from source revision a36c7a086 on 2026-10-02
- Seen on a running system
- Not yet
- Help version
- 2026.0.0-preview
- Guide ID
erp:data/service-support.agentgroup