Ticket — data reference
All 47 fields BSuit stores for Ticket (Service & Support), with the record types they refer to.
On this page
#About Ticket
Ticket is a record type in the Service & Support area of BSuit. This page lists everything BSuit stores for each ticket — 47 fields. It is maintained on the “Tickets” page.
| Screen | Module |
|---|---|
| Tickets | CRM & Sales |
#Fields
Every field stored for a ticket. “Stored as” is the technical field name, useful when talking to support or building reports. 6 fields are references to other record types.
| Field | Stored as | Type | Required | Max length | Refers to |
|---|---|---|---|---|---|
| Ticket Number | TicketNumber | Text | No | — | — |
| Subject | Subject | Text | No | — | — |
| Description | Description | Text | No | — | — |
| Category Id | CategoryId | Text | No | — | Category |
| Priority Id | PriorityId | Text | No | — | — |
| Status Id | StatusId | Text | No | — | — |
| Channel Id | ChannelId | Text | No | — | — |
| Sla Policy Id | SlaPolicyId | Text | No | — | SlaPolicy |
| Requester Id | RequesterId | Text | No | — | — |
| Assigned Agent Id | AssignedAgentId | Text | No | — | — |
| Agent Group Id | AgentGroupId | Text | No | — | AgentGroup |
| Company Id | CompanyId | Text | No | — | Company |
| Parent Ticket Id | ParentTicketId | Text | No | — | — |
| Related Asset Id | RelatedAssetId | Text | No | — | — |
| Configuration Item Id | ConfigurationItemId | Text | No | — | ConfigurationItem |
| Catalog Item Id | CatalogItemId | Text | No | — | CatalogItem |
| Request Data | RequestData | Text | No | — | — |
| Service Contract Id | ServiceContractId | Text | No | — | — |
| Response Due At | ResponseDueAt | Date and time | No | — | — |
| Resolution Due At | ResolutionDueAt | Date and time | No | — | — |
| First Responded At | FirstRespondedAt | Date and time | No | — | — |
| Resolved At | ResolvedAt | Date and time | No | — | — |
| Closed At | ClosedAt | Date and time | No | — | — |
| Satisfaction Rating | SatisfactionRating | Whole number | No | — | — |
| Customer Effort Score | CustomerEffortScore | Whole number | No | — | — |
| Satisfaction Comment | SatisfactionComment | Text | No | — | — |
| Tags | Tags | Text | No | — | — |
| Is Escalated | IsEscalated | Yes / No | No | — | — |
| Escalated At | EscalatedAt | Date and time | No | — | — |
| Escalated To Id | EscalatedToId | Text | No | — | — |
| Source Type | SourceType | Text | No | — | — |
| Contact Id | ContactId | Text | No | — | — |
| Ticket Type | TicketType | Text | No | — | — |
| Resolution Notes | ResolutionNotes | Text | No | — | — |
| Root Cause | RootCause | Text | No | — | — |
| Workaround | Workaround | Text | No | — | — |
| Linked Crm Ticket Id | LinkedCrmTicketId | Text | No | — | — |
| Impact | Impact | Text | No | — | — |
| Urgency | Urgency | Text | No | — | — |
| Known Error | KnownError | Yes / No | No | — | — |
| Known Error Id | KnownErrorId | Text | No | — | — |
| Sla Held At | SlaHeldAt | Date and time | No | — | — |
| Sla Total Hold Seconds | SlaTotalHoldSeconds | Whole number | No | — | — |
| Id | Id | Text | No | — | — |
| Created At | CreatedAt | Date and time | No | — | — |
| Updated At | UpdatedAt | Date and time | No | — | — |
| Is Deleted | IsDeleted | Yes / No | No | — | — |
#Where Ticket is referenced
Other record types point to this one, so changing or removing a record here can affect them:
| Record type | Field |
|---|---|
| SsEntitlementUsage | Ticket Id |
| SsRma | Ticket Id |
| TicketAttachment | Ticket Id |
| TicketComment | Ticket Id |
| TicketConfigurationItem | Ticket Id |
| TicketHistory | Ticket Id |
| TicketTask | Ticket Id |
| TicketTimeEntry | Ticket Id |
#About this guide
Generated from BSuit’s data model on the date shown under “Seen on a running system”. Field names, types and lengths come from the model itself. References are inferred from field names (a field called “Ledger Id” is treated as pointing to Ledger); the model does not declare relationships, so an inferred link can occasionally be wrong or missing.
About this guide
- Status
- Partially reviewed
- Application
- BSuit ERP
- Audience
- Administrators, analysts and support staff
- Owner
- BSuit documentation team
- Reviewer
- Not yet reviewed
- Last verified
- Never
- Checked against
- Generated from source revision a36c7a086 on 2026-10-02
- Seen on a running system
- Not yet
- Help version
- 2026.0.0-preview
- Guide ID
erp:data/service-support.ticket