CrmTicket — data reference
All 19 fields BSuit stores for CrmTicket (CRM & Sales), with the record types they refer to.
On this page
#About CrmTicket
CrmTicket is a record type in the CRM & Sales area of BSuit. This page lists everything BSuit stores for each crmticket — 19 fields. No dedicated page for it was found in the menu; records may be created by other screens, imports or automatic processes.
#Fields
Every field stored for a crmticket. “Stored as” is the technical field name, useful when talking to support or building reports. 2 fields are references to other record types.
| Field | Stored as | Type | Required | Max length | Refers to |
|---|---|---|---|---|---|
| Ticket No | TicketNo | Text | No | — | — |
| Account Id | AccountId | Text | No | — | — |
| Contact Id | ContactId | Text | No | — | — |
| Category Id | CategoryId | Text | No | — | Category |
| Sla Policy Id | SlaPolicyId | Text | No | — | SlaPolicy |
| Subject | Subject | Text | No | — | — |
| Description | Description | Text | No | — | — |
| Priority | Priority | Text | No | — | — |
| Status | Status | Text | No | — | — |
| Assigned To | AssignedTo | Text | No | — | — |
| First Response At | FirstResponseAt | Date and time | No | — | — |
| Resolved At | ResolvedAt | Date and time | No | — | — |
| Closed At | ClosedAt | Date and time | No | — | — |
| Resolution | Resolution | Text | No | — | — |
| Linked Service Ticket Id | LinkedServiceTicketId | Text | No | — | — |
| Id | Id | Text | No | — | — |
| Created At | CreatedAt | Date and time | No | — | — |
| Updated At | UpdatedAt | Date and time | No | — | — |
| Is Deleted | IsDeleted | Yes / No | No | — | — |
#About this guide
Generated from BSuit’s data model on the date shown under “Seen on a running system”. Field names, types and lengths come from the model itself. References are inferred from field names (a field called “Ledger Id” is treated as pointing to Ledger); the model does not declare relationships, so an inferred link can occasionally be wrong or missing.
About this guide
- Status
- Partially reviewed
- Application
- BSuit ERP
- Audience
- Administrators, analysts and support staff
- Owner
- BSuit documentation team
- Reviewer
- Not yet reviewed
- Last verified
- Never
- Checked against
- Generated from source revision a36c7a086 on 2026-10-02
- Seen on a running system
- Not yet
- Help version
- 2026.0.0-preview
- Guide ID
erp:data/crm.crmticket