SlaPolicy — data reference
All 15 fields BSuit stores for SlaPolicy (Service & Support), with the record types they refer to.
On this page
#About SlaPolicy
SlaPolicy is a record type in the Service & Support area of BSuit. This page lists everything BSuit stores for each slapolicy — 15 fields. No dedicated page for it was found in the menu; records may be created by other screens, imports or automatic processes.
#Fields
Every field stored for a slapolicy. “Stored as” is the technical field name, useful when talking to support or building reports. 1 field is a reference to other record types.
| Field | Stored as | Type | Required | Max length | Refers to |
|---|---|---|---|---|---|
| Code | Code | Text | No | — | — |
| Name | Name | Text | No | — | — |
| Description | Description | Text | No | — | — |
| Priority Id | PriorityId | Text | No | — | — |
| Category Id | CategoryId | Text | No | — | Category |
| Response Time Hours | ResponseTimeHours | Whole number | No | — | — |
| Resolution Time Hours | ResolutionTimeHours | Whole number | No | — | — |
| Escalation Time Hours | EscalationTimeHours | Whole number | No | — | — |
| Business Hours Only | BusinessHoursOnly | Yes / No | No | — | — |
| Calendar Id | CalendarId | Text | No | — | — |
| Is Active | IsActive | Yes / No | No | — | — |
| Id | Id | Text | No | — | — |
| Created At | CreatedAt | Date and time | No | — | — |
| Updated At | UpdatedAt | Date and time | No | — | — |
| Is Deleted | IsDeleted | Yes / No | No | — | — |
#Where SlaPolicy is referenced
Other record types point to this one, so changing or removing a record here can affect them:
| Record type | Field |
|---|---|
| CrmTicket | Sla Policy Id |
| ServiceCatalogItem | Sla Policy Id |
| SsServiceContract | Sla Policy Id |
| Ticket | Sla Policy Id |
#About this guide
Generated from BSuit’s data model on the date shown under “Seen on a running system”. Field names, types and lengths come from the model itself. References are inferred from field names (a field called “Ledger Id” is treated as pointing to Ledger); the model does not declare relationships, so an inferred link can occasionally be wrong or missing.
About this guide
- Status
- Partially reviewed
- Application
- BSuit ERP
- Audience
- Administrators, analysts and support staff
- Owner
- BSuit documentation team
- Reviewer
- Not yet reviewed
- Last verified
- Never
- Checked against
- Generated from source revision a36c7a086 on 2026-10-02
- Seen on a running system
- Not yet
- Help version
- 2026.0.0-preview
- Guide ID
erp:data/service-support.slapolicy