Vendor Portal performance scorecard
How the buyer rates your deliveries: on-time delivery, defect rate, lead time and overall score, with 12 months of history.
On this page
#What this page is for
Performance shows how the buyer’s procurement team rates your service. The scorecard is computed monthly by the buyer from receipts and quality data on your purchase orders — you cannot edit it. This is the Vendor Portal page; the ERP has its own, unrelated /performance page.
#The four KPI tiles (latest month)
| KPI | Definition | Colour rule |
|---|---|---|
| On-time delivery | Receipts arriving on or before the required-by date, as a percentage of receipts that have a due date. | Good at 90% or more; needs attention at 75% or less. |
| Defect rate | Average percentage of each receipt that was rejected. | Good at 2% or less; needs attention at 5% or more. |
| Lead time | Average days between the purchase order being issued and goods being received. | No colour rating. |
| Overall score | Blended 0–100 score: 50% on-time, 30% inverse defect rate, 20% inverse price variance. Blank if there were fewer than 3 receipts in the period. | Good at 85 or more; needs attention at 70 or less. |
#Latest period line
Under the tiles you see the latest period, its sample size (the number of receipts scored) and any note the buyer added.
#12-month history
A table, newest first, with Period, N (sample size), On-time, Defect, Lead time and Overall. A dash means that measure was not computed for the month.
#Price variance
The page states that price variance is currently empty because invoice integration is still being set up, so the overall score does not yet fully reflect it.
#When there is no data or an error
| You see | Meaning | Action |
|---|---|---|
| No performance data yet | The buyer has not yet accepted enough deliveries to compute a scorecard. | Use “View purchase orders” to check your open orders. |
| Could not load your scorecard | The scorecard request failed. | Select “Try again”. |
About this guide
- Status
- Partially reviewed
- Application
- Vendor Portal
- Audience
- Vendors and suppliers
- Owner
- BSuit documentation team
- Reviewer
- Editorial review pending
- Last verified
- 2026-09-21
- Checked against
- a9ad297d6
- Seen on a running system
- 2026-09-25
- Help version
- 2026.0.0-preview
- Guide ID
vendor-portal:/performance
Known limits: Also observed 2026-09-25 as the demo vendor: the history table columns (Period, N, On-time, Defect, Lead time, Overall) and 12 months of rows matched. Not reviewed by a person. Score weightings are quoted from the page’s own tooltip text, not from the backend calculation.