Plant maintenance: preventive plans, work orders and technicians

Plan preventive maintenance, run work orders from release to cost posting, work on the technician terminal, and handle breakdowns and compliance.

On this page

Process at a glance

  1. AssetsPlannerAssets to maintain.
  2. PM planPlannerWork orders generated when due.
  3. ReleasePlannerWork order Open.
  4. WorkTechnician (terminal)Sessions, labour hours and parts.
  5. Complete and closeManager / financeCost posted (JV-PM-COST) after approval.

#1. Assets and preventive plans

  1. Register assets in Assets (active, maintenance, retired, disposed).
  2. Create a PM schedule with a time interval and/or a meter interval — whichever comes first — and a checklist and parts template. Choose fixed or completion-based recurrence.
  3. A daily job generates a preventive work order (status Open) when a plan is due, copying the checklist and parts. Missed occurrences are listed.

#2. Work order lifecycle

Allowed status changes
FromTo
DraftOpen, Cancelled
OpenIn progress, On hold, Completed, Cancelled
In progressOn hold, Completed, Cancelled
On holdOpen, In progress, Cancelled
Pending approval(moved only by the approval result)
CompletedIn progress (reopen — not after cost is posted)

#3. Technician terminal

  1. An administrator issues an enrollment code (workshop, kiosk or field; shared or personal) and the device registers once.
  2. The technician signs in with their PIN (locked after repeated failures; a personal terminal accepts only its bound technician).
  3. Start a work session on the order (it moves to In progress). Pause with a reason (awaiting parts, permit issue, safety stop, shift end, break, other) — if only paused sessions remain the order goes On hold. Resume and End.
  4. Ending a session records labour hours. Ending never completes the order.

#4. Parts

  1. Request parts on the order; approvals move them to approved-awaiting-stock.
  2. Issue from a warehouse (quantity and warehouse required).
  3. Handle failures in Parts exceptions: retry issue, return stock, or void.

#5. Complete and close

  1. Complete the order when all checklist items are done and no part lines are waiting.
  2. If a JV-PM-COST approval workflow is configured, the order goes to Pending approval; approval posts the cost and completes it, rejection returns it to In progress.
  3. Without a workflow, completing posts the cost at once — which needs the close permission.
Completion blockers
MessageWhat to do
“{n} checklist item(s) are not completed.”Finish the checklist.
“{n} part line(s) are awaiting approval, awaiting stock or failed to issue.”Resolve the parts.
“No costed parts or labor are recorded…”Record costs, or confirm zero-cost maintenance.
“Completing this order posts its cost to Finance…Ask a supervisor to close it.”A user with close permission completes it.

#Roles

Maintenance permissions
RoleCan
Maintenance PlannerChange status (transition)
TechnicianExecute assigned orders
Maintenance ManagerEverything, including close, reopen, parts retry and return
Maintenance FinanceClose (post cost)

#Breakdowns and compliance

Report breakdowns in Breakdown reports (reported → acknowledged → in progress → resolved); a work order can be raised from a report (emergency if critical, otherwise corrective) — check one does not already exist. Compliance alerts warn 45 days before asset insurance, permits, warranty, vehicle registration or insurance, emissions and driver licences or medicals expire (critical at 14 days); review them in the compliance alerts inbox.

About this guide

Status
Partially reviewed
Application
BSuit ERP
Audience
Maintenance planners, technicians, maintenance managers and maintenance finance
Owner
BSuit documentation team
Reviewer
Editorial review pending
Last verified
2026-09-25
Checked against
cb3691bbf
Seen on a running system
Not yet
Help version
2026.0.0-preview
Guide ID
erp:article/guide/maintenance-work-orders

Known limits: Written from a line-by-line read of the implementation (every statement traced to source). Not yet walked through end to end by a trainer on a running system.

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